Help Center
Answers to the questions we are asked most. If yours is not here, email Contact@artomall.com or call +92 336 1105100.
For buyers
Do I need a business to buy here?
No. Artomall is open to everyone. You can buy a single piece for yourself at the listed price, with no company, tax number or trade registration needed.
If you are buying for a shop or to resell, the same listings also carry wholesale tiers: the more you buy, the lower the unit price. Where a supplier sets a minimum order quantity for those tier prices, it is shown on the listing.
How do I find a price for a large order?
Use Request for Quotation. Describe what you need, the quantity and your target price, and suppliers respond with quotes you can compare. It is the fastest route when you want a custom quantity or a bespoke piece.
How do I pay?
Card through Stripe or PayFast, bank or mobile wallet transfer, or cash on delivery where the supplier offers it. Options appear at checkout.
Can I pay when the goods arrive?
Yes, on suppliers who offer cash on delivery. You pay the courier in cash on arrival. Have the exact amount ready.
Where is my order?
Open My Orders for status and tracking, or use Track Order. Suppliers dispatch their own goods, so an order from two suppliers arrives as two parcels.
What if something is wrong with my order?
Message the supplier through the order within 48 hours for damage, shortages or wrong items, and within 7 days if goods are not as described. See Returns & Refunds.
Can I return something I simply do not like?
If you bought as a consumer, yes — tell us within 14 days of delivery and send it back unworn and in its original packaging. Pierced jewellery, custom or personalised pieces and items altered after delivery are excluded for hygiene and practical reasons. Wholesale orders bought for resale have no change-of-mind right, but wrong, damaged, short or faulty goods are covered either way. Full detail is on the Returns & Refunds page.
Will I pay customs duty?
On international orders, possibly. Duties and import taxes are charged by your own customs authority and are the buyer’s responsibility. See Shipping & Delivery.
For suppliers
How do I start selling?
Register through Sell on Artomall, complete your storefront and add your first product with its retail price, plus wholesale tiers and a minimum order quantity if you want to sell in bulk as well. You can list on the Free plan straight away.
What does it cost?
There is no listing fee. Artomall takes a platform commission on each sale – 10% on the Free plan, reduced on Pro and Gold membership. Current rates are on the Membership & Pricing page.
How do I get a Verified Supplier badge?
Submit your business documents from Seller Center. An administrator reviews them and grants the badge if they check out. It tells buyers a real, documented business stands behind the storefront.
When can I withdraw my money?
Funds from prepaid orders are held while the order is in progress and become available once it completes. Add your payout details in Seller Center → Settings, then request a withdrawal from the Payouts tab.
I filled in my payout details but it still says to add an account
Save the form once more. An earlier bug could drop the account holder name on save, leaving the record incomplete. It is fixed – re-saving stores it correctly.
How does cash on delivery work for me?
You collect the cash from the buyer, so the commission runs the other way: you hold the money and owe Artomall the platform commission, plus any affiliate commission, on that order. Seller Center → Cash on Delivery shows what is outstanding. Settle it online at checkout, or by bank or wallet transfer with proof of payment uploaded for approval.
What happens if an order is cancelled or refunded?
The earnings for that order are reversed, and so is any commission on it, so nobody is charged or paid for a sale that did not stand.
For affiliates
How does it work?
Join the Affiliate Program, then click Promote on any product to generate a tracked link. Share it anywhere. If someone buys through it within 30 days, you earn the commission set by that supplier.
When do I get paid?
Commission starts as pending, becomes approved once the order is settled, then can be withdrawn from the Affiliate Center once your payout details are on file.
Can I earn on my own purchases?
No. Self-referral is not permitted and those commissions are reversed.
What if a referred order is refunded?
The commission is reversed. If it had already been paid out, it may be recovered against future earnings.
Accounts
Can I be a buyer, supplier and affiliate at once?
Yes. Use Switch Dashboard in your sidebar to move between the three.
I have forgotten my password
Use the reset link on the sign-in page. If the reset email does not arrive, check spam, then contact us.
Still stuck?
Email Contact@artomall.com with your order number if it relates to an order, or call +92 336 1105100.