Trust & Safety

Last updated: 25 August 2026.

Buying online runs on trust, often between people who have never met and who may be in different countries. That is as true for someone ordering a single pair of earrings as it is for a shop placing a bulk order. This page sets out honestly what Artomall does to make that safer, and what remains your own commercial judgement.

Supplier verification

Suppliers can apply for verification by submitting business documents, which an Artomall administrator reviews before granting the Verified Supplier badge. The badge confirms we have seen documentation for a real business behind the storefront.

Being straight with you about its limits: it is a check on identity, not a warranty of product quality, financial health or delivery speed. Treat it as one signal among several, not a guarantee.

Paying safely

Every payment route on Artomall goes through the platform or through a regulated provider:

Card payments are handled by Stripe and PayFast. Your card details are entered on their systems, never stored by Artomall, and card payments carry the chargeback rights your bank provides.
Bank and mobile wallet transfers go to the account shown on your order confirmation.
Cash on delivery, where a supplier offers it, lets you pay only when the parcel is in your hands – useful on a first order with a new supplier.

Never pay a supplier outside Artomall. If someone asks you to send money to a personal account, to pay by gift card or cryptocurrency, or to complete the deal over WhatsApp instead of on the platform, stop and report it. Off-platform payments leave no record, and we cannot help you recover them.

Keep the conversation on the platform

Messages, quotations and order notes sent through Artomall are attached to the order. If a dispute arises, that record is the evidence we use to decide it. A promise made in a private chat somewhere else is one we cannot see and cannot act on.

If something goes wrong

Message the supplier through the order and give them a fair chance to put it right. Most problems end here.
If you cannot agree, email Contact@artomall.com with the order number.
We review the order, the messages and the photographs, and mediate between you.
Where Artomall is holding funds relating to the order, we can withhold or release them according to what the evidence shows.

What we act against

Counterfeit goods and trade mark infringement.
Falsely described metals or stones – plated sold as solid, imitation sold as natural.
Attempts to take payment off-platform to avoid commission or accountability.
Fake reviews, ratings manipulation, and affiliate self-referral or click fraud.
Harassment of buyers, suppliers or staff.

Confirmed breaches lead to listing removal, withheld payouts and account closure, and we report criminal conduct to the authorities.

Protecting your account

Use a strong password you do not use anywhere else, and never share it. Artomall staff will never ask you for your password. We will never email you asking for your bank details or card number. If you receive a message claiming to be from us and asking for either, do not reply – forward it to us.

Buying wisely on a wholesale marketplace

Ask questions in writing before ordering, especially about purity, plating thickness and whether stones are natural.
Consider a small first order with a new supplier before committing to volume.
Check the storefront’s other listings, response times and history.
Be cautious of prices far below the market – on precious metals, that usually means something is not as described.
On high-value purchases, have the goods independently assayed on arrival.

Report a concern

Email Contact@artomall.com or call +92 336 1105100 with the storefront name, the order number if there is one, and anything you can attach. Reports are treated confidentially.

Contact

Artomall
Ground Floor, Volume, Bahria Paradise, Rawalpindi, Pakistan
Email: Contact@artomall.com
Phone: +92 336 1105100