Trust & Safety

Shop, sell and earn on Artomall with complete confidence

Buying online works best when you know who you are dealing with. Here is everything Artomall does to keep buyers, sellers, resellers and affiliates safe, and the simple steps you can take to protect yourself.

Last updated: 22 October 2026

VerifiedSellers reviewed by Artomall before they can sell

ProtectedArtomall Buyer Protection on every order

Pay on deliveryCash on delivery available across Pakistan

7-day returnEasy returns, free if an item is faulty

1How Artomall protects you

Approved accountsEvery supplier, affiliate and reseller is reviewed and approved by Artomall before they can sell, earn or resell.

Product reviewNew listings can be checked by our team before they go live, so fake or misleading products are stopped early.

Secure checkoutThe full price, including delivery, is shown before you pay. No hidden charges, ever.

Buyer ProtectionIf a seller does not put things right, Artomall reviews the evidence and steps in to help.

Protected payoutsSeller earnings are held for 15 days after completion, so money is available if a refund is needed.

Private by designWe never sell your data, and Try-On photos stay on your own device.

2Verified suppliers

Suppliers can apply for the Verified Supplier badge by submitting business documents, which our team reviews before granting it. The badge confirms there is a real, identified business behind the store.

To be fair and clear with you: the badge is a check on identity. It is not a promise about product quality or delivery speed, so also look at the store’s other products, reviews and response times before a large order.

3Paying safely

Safe ways to pay

Cash on delivery: pay only when the parcel is in your hands. A great choice for a first order.
JazzCash, Easypaisa or bank transfer: send money only to the account shown at checkout, then upload your transaction ID or screenshot.
Your order and payment are always recorded on Artomall, so we can help if anything goes wrong.

Never pay outside Artomall

Do not send money to a personal account someone gives you in a chat.
Do not pay with gift cards, mobile top-ups or cryptocurrency.
Do not move the deal to WhatsApp or another app to “skip the website”.
Payments made outside Artomall leave no record, and we cannot recover them.

4Scam warning signs

Someone claiming to be Artomall staff asks for your password, OTP or security code. We will never ask for these.
A message asks you to pay a “delivery fee” or “customs fee” by a link or to a personal number.
A price is far below every other seller, especially for gold or silver.
A seller pressures you to pay quickly, or refuses to answer questions in Messages.
A link looks like Artomall but the address is not artomall.com.

If you see any of these, stop and contact us before paying.

5If something goes wrong

Message the sellerOpen the order in My Orders and explain the problem with photos. Most issues are solved here.
Contact ArtomallNo reply or no fair solution? Contact us on WhatsApp or email with your order number.
We review itOur team checks the order, the messages and the evidence from both sides.
Fair outcomeWe help arrange a return, replacement or refund, including from money we hold for the seller.

Keep all messages and agreements on Artomall. A promise made in a private chat somewhere else is one we cannot see or act on. See Returns & Refunds for time limits.

6Protecting your account

Use a strong password you do not use anywhere else, and never share it.
New accounts confirm their email address, so nobody can sign up in your name.
Artomall will never email or message you asking for your password, card number or security code.
Keep your payout details up to date, and tell us at once if you notice activity you do not recognise.

7Staying safe as a seller

For advance-paid orders, ship only after the payment proof is verified.
Confirm cash-on-delivery orders by phone or WhatsApp before dispatch to avoid fake orders.
Pack items securely, photograph the parcel and add tracking to every order.
Report buyers who repeatedly refuse parcels or ask to pay outside Artomall.

8What is not allowed

Counterfeit, stolen, unsafe or illegal products, or listings for items that do not exist.
Fake reviews, fake orders, or paying people to change ratings.
Asking buyers to pay or talk outside Artomall to avoid commission.
Affiliate self-referrals, click fraud or misuse of coupons and refunds.
Harassing buyers, sellers or Artomall staff.

Confirmed breaches lead to listing removal, held payouts and account closure, and we report criminal activity to the authorities.

Report a problem or a suspicious message

Send us the order number, screenshots and the seller or account name. We take every report seriously.

WhatsApp +92 300 5592833 Contact@artomall.com