Terms of Service

Last updated: 25 August 2026. These terms are a working draft prepared for Artomall and should be reviewed by a qualified lawyer in Pakistan before being relied on in a dispute.

These Terms of Service govern your use of Artomall, a jewellery and accessories marketplace operated from Rawalpindi, Pakistan. Artomall serves both retail customers buying for themselves and trade buyers sourcing in bulk at wholesale prices. By creating an account, listing a product, placing an order or promoting a listing, you agree to these terms.

1. What Artomall is

Artomall is a marketplace. We provide the platform on which independent suppliers list and sell goods to buyers — single pieces to individual customers, and bulk quantities to trade buyers. Except where a listing states that Artomall is the seller, we are not the seller of the goods. The contract of sale is formed directly between the buyer and the supplier. Artomall provides the storefront, order handling, messaging, payment routing and dispute assistance, but the supplier is responsible for the goods themselves.

2. Who can use Artomall

Artomall is open to individual customers buying for themselves and to businesses buying for resale. You do not need a company, a tax number or any trade registration to buy here. You must be at least 18 years old and legally able to enter contracts. When you register you agree to give accurate details and keep them current. You are responsible for everything done through your account, so keep your password private and tell us immediately if you believe someone else has access.

There are three roles on the platform, and one person may hold more than one:

Buyers browse the catalogue and place orders. A retail buyer can order a single piece; a trade buyer can request a quotation and order at bulk tier prices.
Suppliers open a storefront, list products with retail and wholesale tier pricing, and fulfil orders.
Affiliates promote listings using tracked links and earn commission on sales they refer.

3. Retail buyers and consumer rights

If you buy on Artomall for yourself rather than for a business, you are a consumer, and consumer protection law in Pakistan gives you rights that these terms cannot take away. In particular:

Goods must match their description, be of satisfactory quality and be fit for their ordinary purpose.
If an item arrives wrong, damaged, incomplete or not as described, you may return it for a refund or a replacement. Our Returns & Refunds page explains how.
You may change your mind about a retail order within 14 days of delivery, subject to the exclusions listed on the Returns page — pierced jewellery, custom or personalised pieces, and items altered after delivery.
The price you are shown at checkout is the price you pay. We do not add charges that were not disclosed to you first.

Buyers purchasing for resale are trade buyers, not consumers. Trade orders follow the wholesale terms agreed with the supplier, including minimum order quantities, and carry no change-of-mind right — but the rules on wrong, damaged, short-shipped or faulty goods apply to every order on the platform.

4. Supplier obligations

If you sell on Artomall you agree that:

Your listings are accurate. Descriptions, materials, weights, purity, photographs, minimum order quantities and tiered prices must reflect what you will actually ship.
Claims about precious metals and stones must be truthful. Do not describe plated goods as solid, or imitation stones as natural.
You hold the goods you list, or can obtain them within your stated dispatch time.
You have the right to sell what you list and it does not infringe anyone else’s trade mark, design or copyright.
You honour the price shown at the moment the buyer ordered.
You ship within the time stated on the listing and provide tracking where available.
You hold any licences your goods or business require under Pakistani law, and you handle your own tax obligations.

5. Buyer obligations

Orders placed on Artomall are commitments to buy. You agree to give accurate delivery details, to be available to receive goods, and to pay in full through one of the methods offered at checkout. Please inspect goods on arrival and raise any problem promptly, as claims made long after delivery are far harder to resolve.

6. Prices, currency and taxes

Product prices are set by suppliers and entered in Pakistani rupees. Buyers in other countries may see converted prices; conversions are indicative and the amount finally charged depends on your payment provider and its exchange rate. Prices exclude duties and import taxes unless a listing says otherwise. Any customs charges, import duties or local taxes on a cross-border shipment are the buyer’s responsibility.

7. Platform commission and membership

Artomall earns its revenue from a commission on each sale. On the Free plan the platform commission is 10% of the sale value. Pro and Gold memberships reduce that rate and unlock additional features; the current rates are shown on the Membership and Pricing page and on your Seller Center. Commission is calculated on the sale value and is deducted before funds reach your seller balance.

Where a sale was referred by an affiliate, the affiliate commission set by the supplier is deducted from the supplier’s proceeds, not added to the buyer’s price.

8. Cash on delivery

On cash-on-delivery orders the supplier collects payment directly from the buyer at the door. Because the money never passes through Artomall, the commission runs the other way: the supplier holds the cash and owes the platform commission, and any affiliate commission, back to Artomall.

Suppliers can see what they owe at any time in Seller Center under Cash on Delivery, and settle it either through checkout or by bank or mobile-wallet transfer with proof of payment uploaded for approval. Outstanding commission is a debt to Artomall. We may withhold payouts, suspend listings or suspend an account where a balance stays unsettled.

9. Payouts

Money from prepaid orders is held while the order is in progress and becomes available for withdrawal once the order is completed. You may request a withdrawal of your available balance once your payout details are on file. We may delay or hold a payout while we investigate a dispute, a suspected fraudulent order, or an unsettled cash-on-delivery balance.

10. Affiliate programme

Affiliates may promote any listing using the tracked links generated in the Affiliate Center. Commission is earned when a referred buyer completes a purchase within 30 days of clicking the link, at the rate set by the supplier for that product.

You may not earn commission on your own purchases, or on purchases made by a business you control.
You may not present yourself as Artomall, or imply that you speak for us or for any supplier.
You may not use spam, misleading advertising, or bid on Artomall brand terms in paid search.
Commission on an order that is later cancelled or refunded is reversed. Where the commission has already been paid out, we may recover it against future earnings.

11. Things you must not do

You agree not to use Artomall to sell counterfeit, stolen or illegal goods; to manipulate reviews or ratings; to take payment or communication off-platform in order to avoid commission; to scrape the site; to interfere with the platform’s operation; or to harass other users.

12. Intellectual property

The Artomall name, logo, design and software belong to us. Content you upload stays yours, but by uploading it you give Artomall permission to display, resize and distribute it for the purpose of operating and promoting the marketplace. If you believe material on Artomall infringes your rights, contact us with details and we will investigate.

13. Disputes between buyers and suppliers

Because the sale is between the buyer and the supplier, we ask that you first try to resolve any problem directly through the platform’s messaging. If you cannot reach agreement, contact us and we will review the order, the messages and the evidence and help mediate. Our decision on releasing or withholding funds we hold is final as between us and you, but does not prevent either party pursuing their legal rights.

14. Suspension and termination

You may close your account at any time; obligations already incurred, including unsettled commission, survive closure. We may suspend or close an account that breaches these terms, that presents a risk of fraud or harm to other users, or that we are required to act against by law.

15. Liability

Artomall provides the platform as it is. We do not guarantee uninterrupted availability, and we are not liable for the quality, safety, legality or delivery of goods sold by independent suppliers, nor for losses arising from a supplier’s or buyer’s conduct. Nothing in these terms limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence. If you bought as a consumer, nothing in these terms removes or reduces the rights consumer protection law in Pakistan gives you against the seller of the goods.

16. Changes

We may update these terms as the marketplace develops. Material changes will be announced on the platform. Continuing to use Artomall after a change means you accept the updated terms.

17. Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction over any dispute arising from them. If you bought as a consumer, this does not deprive you of the protection of any mandatory consumer law of the province in which you live.

18. Contact

Artomall
Ground Floor, Volume, Bahria Paradise, Rawalpindi, Pakistan
Email: Contact@artomall.com
Phone: +92 336 1105100