Terms of Service

1What Artomall is

Artomall is an online retail and wholesale marketplace operated from Pakistan. Independent suppliers list and sell their products to buyers, from single pieces to bulk quantities. Unless a listing says Artomall is the seller, the contract of sale is between you and the supplier. Artomall provides the storefront, checkout, messaging, payment handling and support, and steps in when something goes wrong.

2Your account

• You must be at least 18 years old, or use Artomall with the permission of a parent or guardian.
• Give accurate details and confirm your email address before your first sign-in.
• One account can switch between four roles: Buyer, Supplier, Affiliate and Reseller.
• Supplier, affiliate and reseller accounts are reviewed by Artomall before they can sell, earn or resell. Buying is available straight away.
• Keep your password private. You are responsible for activity on your account. Tell us at once if you think it has been misused.

3Buying on Artomall

• Prices are set by suppliers in Pakistani rupees. Buyers in other countries may see converted prices, which are a guide; the final amount depends on your payment provider.
• Many products have wholesale prices. Artomall also gives an automatic wholesale discount on larger quantities (currently 5% for 10–49 pieces and 10% for 50 or more), shown at checkout.
• The total you see at checkout, including delivery, is the total you pay. We never add hidden charges.
• Placing an order is a commitment to buy. Please give a correct name, phone number and address, and be available to receive your parcel.
• Product photos are shown as accurately as possible, but screens and handmade finishes vary slightly.

4Delivery

Each seller ships their own parcel, so an order from two sellers arrives as two parcels. Delivery is charged once per seller. In Pakistan the Artomall standard is Rs 199 with advance payment and Rs 249 with cash on delivery; sellers may set their own charge, and the exact amount is always shown at checkout. Full details are on our Shipping & Delivery page.

5Payment & cash on delivery

• You can pay by cash on delivery (Pakistan) or in advance by JazzCash, Easypaisa or bank transfer, uploading your transaction ID or screenshot at checkout.
• Advance-paid orders are confirmed once the payment is verified.
• For cash on delivery, please pay the courier the exact amount shown. Couriers do not allow opening parcels before payment.
• We may contact you to confirm an order, and may cancel orders that cannot be confirmed or look fraudulent.

6Returns & your consumer rights

Retail buyers can return unused items within 7 days of delivery, and faulty, wrong or damaged items are returned free. Some items, such as opened earrings and custom pieces, cannot be returned for change of mind. Nothing in these terms takes away rights you have under consumer protection law in Pakistan. See Returns & Refunds for the full policy.

7Selling on Artomall

If you sell on Artomall as a supplier, you agree that:

• Your listings are accurate, with real photos, honest descriptions, correct prices and genuine stock.
• New products may be reviewed by Artomall before they are published.
• You honour the price shown when the buyer ordered, pack goods safely, ship within the stated time and add tracking where available.
• You may set your own delivery charges in Seller Center. The buyer-paid delivery is passed to you, and you pay your own courier.
• You follow our returns policy, reply to buyers promptly, and keep all communication and payment on Artomall.
• You hold any licences your goods or business need, and handle your own taxes.

8Commission, membership & COD settlement

• Artomall earns a commission on each sale. On the Free plan this is 10% of the sale value. Pro and Gold memberships reduce the rate and add features; current rates are on the Membership & Pricing page.
• Commission, and any affiliate commission, is deducted before money reaches your seller balance. Affiliate commission comes from the seller’s proceeds, never from the buyer’s price.
• On cash-on-delivery orders you collect the money yourself, so the commission is owed back to Artomall. You can see and settle what you owe in Seller Center under Cash on Delivery.
• Unsettled balances are a debt to Artomall. We may hold payouts or pause listings until they are paid.

9Payouts

• Earnings from prepaid orders become available to withdraw 15 days after the order is marked completed. This protects buyers during the return period.
• Add your payout details (bank, JazzCash or Easypaisa) in your dashboard before requesting a withdrawal.
• We may delay a payout while we look into a dispute, a return, a suspected fraudulent order or an unsettled COD balance.

12Virtual Try-On

Our Try-On tool lets you preview jewellery on your own photo or camera. Your photo is processed in your browser and is not uploaded to or stored on Artomall. Try-On is a visual preview only; size, colour and fit of the real product may differ slightly.

13Things you must not do

• Sell counterfeit, stolen, unsafe or illegal goods, or list items you do not have.
• Post fake reviews, or pay or pressure people to change ratings.
• Move payment or communication off Artomall to avoid commission.
• Place fake orders, refuse genuine COD parcels repeatedly, or misuse coupons, referrals or refunds.
• Copy, scrape or interfere with the website, or harass other users.

15Content, liability & account closure

• Your content: photos, listings and reviews you upload stay yours, but you allow Artomall to display, resize and use them to run and promote the marketplace. The Artomall name, logo, design and software belong to us.
• Liability: Artomall provides the platform as it is and is not responsible for the quality, safety or legality of goods sold by independent sellers, beyond the protection described in these terms. Nothing here limits liability that cannot be limited by law.
• Closing accounts: you can close your account at any time; any money you owe still has to be settled. We may suspend or close accounts that break these terms or put other users at risk.

16Changes & governing law

We may update these terms as Artomall grows. Important changes will be announced on the website, and using Artomall after a change means you accept the updated terms. These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction over any dispute.