Privacy Policy

Last updated: 25 August 2026. This policy is a working draft prepared for Artomall and should be reviewed by a qualified lawyer, particularly if you begin selling into the EU or UK.

This policy explains what personal information Artomall collects, why we collect it, who we share it with and what control you have over it. Artomall is a jewellery and accessories marketplace operated from Rawalpindi, Pakistan, serving both retail customers buying for themselves and trade buyers sourcing at wholesale.

Information you give us

Account details – your name, email address, phone number, password and the role you register for (buyer, supplier or affiliate).
Business details – company or storefront name, business address, and any documents you upload for supplier verification.
Order details – delivery address, order contents, and the correspondence attached to an order.
Payout details – the bank account, IBAN or mobile wallet number you ask to be paid into, and any payment receipts you upload when settling a cash-on-delivery balance.
Messages – what you write to other users through the platform’s messaging and RFQ system.

Information we collect automatically

Usage data – pages viewed, products viewed and searches made.
Affiliate click tracking – when someone clicks an affiliate link we record the link, the time, the visitor’s IP address and browser user-agent string. We use this to attribute a sale to the right affiliate within the 30-day window and to detect self-referral and click fraud.
Approximate location – we detect the country a visitor is browsing from, from their IP address, so that prices and currency can be shown appropriately. This tells us the country, not a street address.
Device and connection data – IP address, browser and operating system, recorded in ordinary server logs.

Cookies

We use cookies to keep you signed in, to remember your cart and your chosen currency, to remember which affiliate referred you for up to 30 days, and to measure how the site is used. You can clear or block cookies in your browser, but signing in, the cart and checkout will not work properly without the essential ones.

Why we use your information

To create and run your account and storefront.
To process orders, route payments and calculate commission and payouts.
To let buyers and suppliers communicate about an order or a quotation.
To attribute affiliate commission correctly and to prevent fraud.
To verify suppliers and keep the marketplace trustworthy.
To send service messages about your orders, payouts and account. Marketing email is sent only if you opt in, and you can unsubscribe at any time.
To meet our legal, tax and accounting obligations.

Who we share it with

We do not sell your personal information. We share it only where it is needed to run the marketplace:

Between buyers and suppliers – when you place an order, the supplier receives the delivery details they need to fulfil it. When a supplier responds to an RFQ, the buyer sees the storefront behind the quote.
Payment providers – card and wallet payments are processed by Stripe and by PayFast. Your full card number is entered on their systems and is never stored by Artomall.
Delivery partners – the courier handling your shipment receives the delivery address.
Service providers – our hosting provider, and analytics and marketing tools including Google Analytics, Jetpack, Mailchimp and Meta, which may set their own cookies.
Authorities – where we are required to disclose information by law, or need to in order to establish or defend a legal claim.

Payment and bank details

Payout details you enter, such as a bank account number, IBAN or mobile wallet number, are stored so that we can pay you and so that our finance team can make the transfer. They are visible to Artomall administrators processing payouts. They are not shown to buyers or to other suppliers. Card numbers are never stored on Artomall at all.

How long we keep it

Account and order records are kept for as long as your account is open, and after closure for as long as we need them for tax, accounting and legal purposes. Affiliate click records are kept long enough to attribute commission and investigate fraud. You can ask us to delete your account, and we will remove what we are not required to retain.

Your choices

You can view and correct most of your details in your dashboard settings.
You can ask for a copy of the personal information we hold about you.
You can ask us to correct anything inaccurate, or to delete your account.
You can unsubscribe from marketing email using the link in any such message.

To make any of these requests, email Contact@artomall.com from the address on your account.

Security

The site is served over HTTPS and access to administrative systems is restricted. No online service can promise perfect security, so please use a strong, unique password and tell us at once if you think your account has been accessed by someone else.

Children

Artomall is not intended for anyone under 18, and we do not knowingly collect personal information from children. We do not knowingly collect information from children.

International transfers

Artomall operates from Pakistan. If you use the marketplace from another country, your information will be processed in Pakistan and by the service providers named above, which may be located elsewhere.

Changes

We will update this policy as the marketplace changes and will post the new version here with a revised date.

Contact

Artomall
Ground Floor, Volume, Bahria Paradise, Rawalpindi, Pakistan
Email: Contact@artomall.com
Phone: +92 336 1105100