Returns & Refunds
7-day easy return, backed by Artomall Buyer Protection
If something is not right with your order, we make it simple to return it and get your money back. Here is how returns and refunds work.
Last updated: 22 October 2026
Changed your mind?
You can return an unused item within 7 days of delivery.
- The item must be unused, with tags and original packaging.
- You pay the return delivery.
- The item price is refunded once it reaches the seller in resaleable condition.
Faulty, wrong or damaged?
Returns are free and you get a replacement or a full refund.
- Damaged parcel, missing or wrong items: tell the seller within 48 hours of delivery.
- Faulty or not as described: tell the seller within 7 days of delivery.
- Please send clear photos or a short video, ideally of the parcel being opened.
How to return an item
- Message the sellerOpen the order in My Orders and tell the seller what is wrong. Add photos if the item is faulty or damaged.
- Get approvalThe seller confirms the return and gives you the return address. Please do not send anything back before this.
- Pack & sendPack the item securely in its original packaging and send it back with a tracked courier. Keep the receipt.
- Get your refundOnce the seller receives and checks the item, your refund or replacement is sent.
Items that cannot be returned
These items cannot be returned for change of mind. Your rights for faulty or wrong items are not affected.
- Earrings and nose pins once the sealed packaging has been opened, for hygiene reasons.
- Custom, made-to-order or personalised pieces, including engraving and resizing done to your request.
- Items that have been used, altered or damaged after delivery, or returned without tags and packaging.
- Normal variation: handmade pieces vary slightly, and screens show colours differently. Small differences are not a defect.
Refunds
- Delivery charges are refunded when the whole order was faulty, wrong or damaged. They are not refunded for change-of-mind returns.
- Where nothing needs to be sent back, such as a missing item, the refund is sent straight away.
Cancel before dispatch
If your order has not been dispatched yet, message the seller from the order and ask them to cancel it. Cancelled orders are refunded in full, including delivery.
Wholesale & resale orders
Bulk and trade orders bought for resale cannot be returned for change of mind. Damage, shortages and wrong items must be reported within 48 hours, and faulty items within 7 days.
Artomall Buyer Protection
Returns are agreed between you and the seller. If a seller does not reply, refuses a fair return, or does not send an agreed refund, contact Artomall. We will review the evidence and step in to make it right.
Need help with a return?
Contact our support team and we will help you sort it out.
This policy does not remove any rights you have under consumer law. See also: Shipping & Delivery · Terms and Conditions