Contact Us
We are here to help, every step of the way
Questions about an order, a return, selling on Artomall or earning as an affiliate? Choose the fastest way to reach us below, or send a message and our team will get back to you.
Send us a message
Fill in the form and we will reply by email. For an order, please include your order number.
Frequently asked questions
How much is delivery?
In Pakistan the standard charge is Rs 199 with advance payment or Rs 249 with cash on delivery, once per seller. Some sellers set their own charge, and the exact amount is always shown at checkout. Shipping & Delivery
How long does delivery take?
Most orders in Pakistan arrive within 2–3 working days after the seller dispatches them. You can follow your parcel from Track Order.
Can I return an item?
Yes. You can return unused items within 7 days of delivery, and faulty, wrong or damaged items are returned free. Returns & Refunds
Which payment methods can I use?
Cash on delivery across Pakistan, or advance payment by JazzCash, Easypaisa or bank transfer with your transaction ID or screenshot uploaded at checkout.
How do I start selling on Artomall?
Create an account, switch to Supplier and complete the short setup. Our team reviews new stores before they go live. Sell on Artomall
I received a suspicious message. What should I do?
Artomall will never ask for your password, OTP or security code, or ask you to pay outside the website. Do not reply or pay, and send us a screenshot. Trust & Safety